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  • Landing Page

    The Merge homepage and documentation.

  • Dashboard

    The integrations management tools for support teams and developers to monitor and fix integrations.

  • Unified API

    The unified Merge API.

  • Merge Link

    The UI component that guides your app's user through setting up an integration.

  • Common Model Data Syncing

    Merge's integration engine which keeps your common model's data up to date

Previous Incidents

[Complete] Scheduled Maintenance

Began: Ended: Duration:
  • Unified API

Merge will be undergoing scheduled maintenance on our Unified API today in all production tenants. No service interruptions are expected, and we'll update as we make progress.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The upgrade is proceeding as planned. We have detected no issues or service degradation at this time. The window is being extended several hours as the work has taken longer than expected.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance - EU Region

Began: Ended: Duration:
  • Common Model Data Syncing

Merge will be performing scheduled maintenance in our EU multi-tenant. No service interruptions are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance

Began: Ended: Duration:
  • Unified API

Merge will be undergoing routine maintenance on our Production US tenant this evening. No service interruptions are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance

Began: Ended: Duration:
  • Unified API

Merge will be undergoing scheduled maintenance in all regions. No service interruption is expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is proceeding slower than expected, but with no detected errors or service degradation. We have expanded the window several hours

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance - US Region

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

Merge will be performing scheduled maintenance in our US multi-tenant. While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] EU Only - Delayed Webhook Processing

Began: Ended: Duration:
  • Common Model Data Syncing

Our engineering team identified and immediately acted on an issue affecting webhook processing times in our EU regions. We’ve determined the root cause and are actively rolling out a fix.

We appreciate your patience during this time. All delayed webhooks are expected to be processed shortly.

We are still working to resolve the issue. Thank you for your patience.

We've fixed the core issue, and webhooks are starting to process!

We've now resolved the incident. Thanks for your patience.

[Resolved] Intermittent API Latency Issues

Began: Ended: Duration:

Our engineering team is continuing to investigate issues that may intermittently impact API response times. We appreciate your patience during this time.

We've now resolved the incident. Thanks for your patience.

[Resolved] Intermittent API response latency

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link

Our engineering team is continuing to investigate database load issues that may intermittently impact API response times. We have identified the root cause and are actively working on a fix. We appreciate your patience during this time.

We've now resolved the incident. Thanks for your patience.

[Resolved] ADP Workforce Now API Disruption

Began: Ended: Duration:
  • Unified API

Our engineering team is actively investigating the ADP Workforce Now API integration issue. We've identified a potential cause and are working on a resolution. Thank you for your patience as we work to resolve this.

We've now resolved the incident. Thanks for your patience.

[Resolved] Passthrough Issues

Began: Ended: Duration:
  • Unified API

We are investigating reports of downtime on our passthrough API. Our engineering team has been notified and is actively investigating. We will provide updates as we have more information.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance - US Region

Began: Ended: Duration:
  • Unified API
  • Merge Link
  • Common Model Data Syncing

Merge will be performing scheduled maintenance in our US multi-tenant. While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.