Salesforce recently introduced new security requirements for connected apps that we were required to adopt. As part of enforcing these changes on Salesforce's side, some Salesforce Linked Accounts are entering a "relink needed" state and have temporarily stopped syncing. This may affect Salesforce-connected accounts at any point over the next 30 days.

This is a known Salesforce-side behavior during this transition: after the required changes take effect, Salesforce invalidates certain existing authentication tokens, which causes the affected accounts to need reconnection. No customer data has been lost, and only the Salesforce integration is impacted — all other integrations are operating normally.

Reconnecting resolves the issue. If a Salesforce Linked Account moves into "relink needed," please have the end user reconnect their account through your normal Merge Link flow to resume syncing. We're actively monitoring affected accounts and will share updates here as we learn more.

The incident with Salesforce has been resolved. For customers who have active Salesforce accounts, we've emailed Admins on how to properly re-link Salesforce connections

We are aware of the QBO outage that is currently affecting the syncing of QBO Linked Accounts. Our engineering team has been notified and is actively monitoring the QBO incident status!

The incident is now resolved on the QBO side - we are working on resolving the affected Linked Accounts!

We've now resolved the incident. Thanks for your patience.

We are investigating reports of degraded performance in our API and data syncs. Our engineering team has been notified and is actively investigating. We will provide updates as we have more information.

We've confirmed there is a problem with a new query, we're working to resolve it.

The underlying query has been switched off and our systems have begun to stabilize. We will continue monitoring and report back when we are back to operating normally. We apologize for any inconvenience this may have caused.

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.