Notice #474543
Investigating

Experiencing New Account Linking Issues with our ADP Integration

Began:

Merge is currently experiencing issues with linking our ADP integration. There is no impact to linking any other integration. Any existing accounts will continue to sync as normal.

Notice #474265
Recovering

Degraded Passthrough Request Behavior

Began:

We observed a transient issue with 503 errors on passthrough requests. The issue is no longer occurring but we are looking into a root cause.

  • Landing Page

    The Merge homepage and documentation.

  • Dashboard

    The integrations management tools for support teams and developers to monitor and fix integrations.

  • Unified API

    The unified Merge API.

  • Merge Link

    The UI component that guides your app's user through setting up an integration.

  • Common Model Data Syncing

    Merge's integration engine which keeps your common model's data up to date

Previous Incidents

[Complete] Scheduled maintenance [EU multi-tenant]

Began: Ended: Duration:
  • Unified API

Merge will be performing scheduled maintenance in our EU multi-tenant. We do not expect any interruption in service from this maintenance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Landing Page Down

Began: Ended: Duration:
  • Landing Page

We are experiencing an outage of our landing page due to our cloud provider. Monitoring status.

Our provider has now resolved the incident. Thanks for your patience.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Landing Page

Our monitoring has indicated that the Merge landing page may be down. We're taking a look and will post updates as soon as we have more information.

The Merge landing page is operational!

[Complete] Scheduled Maintenance - [EU]

Began: Ended: Duration:
  • Common Model Data Syncing

We will be performing scheduled maintenance on 02/12/2025 from 23:30 UTC to 03/12/2025 00:30 UTC. During this time, data syncs may experience brief interruptions. We recommend planning accordingly.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Scopes disabled for Gusto accounts

Began: Ended: Duration:
  • Common Model Data Syncing

We are aware of an issue where scopes for linked Gusto accounts were disabled due to inaccessible Gusto scopes following yesterday’s Cloudflare incident. Our team is actively working on a remediation.

We've now resolved the incident and have re-enabled any Gusto scopes that were disabled during the Cloudflare incident. Thanks for your patience.

[Resolved] Dashboard not loading

Began: Ended: Duration:
  • Dashboard

We are investigating reports of the dashboard not loading. This looks to be due to a Cloudflare issue. We are currently investigating and will provide updates as they become available.

Our systems are now recovering as the Cloudflare global network incident has started to resolve.

Cloudflare has now resolved the incident. Thanks for your patience.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Merge HRIS API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge HRIS API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Dashboard

Our monitoring has indicated that the Merge developer portal may be down. We're taking a look and will post updates as soon as we have more information.

The Merge landing page is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Merge HRIS API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge HRIS API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Dashboard

Our monitoring has indicated that the Merge developer portal may be down. We're taking a look and will post updates as soon as we have more information.

The Merge landing page is operational.

No further notices from the past 30 days.