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  • Landing Page

    The Merge homepage and documentation.

  • Dashboard

    The integrations management tools for support teams and developers to monitor and fix integrations.

  • Unified API

    The unified Merge API.

  • Merge Link

    The UI component that guides your app's user through setting up an integration.

  • Common Model Data Syncing

    Merge's integration engine which keeps your common model's data up to date

Previous Incidents

[Resolved] Issues with single API GET calls

Began: Ended: Duration:
  • Unified API

We experienced downtime on API calls for single Common Model fetches. This issue has been identified and fixed.

[Resolved] Temporary Sync Outage

Began: Ended: Duration:
  • Common Model Data Syncing

We're aware of an ongoing issue in common model data syncing. The issue is identified and we're working on recovering.

We've now resolved the incident. Thanks for your patience.

[Resolved] Jira Webhook Issues

Began: Ended: Duration:
  • Unified API
  • Common Model Data Syncing

We've detected an increase in the number of Webhooks Merge is receiving for the Jira ticketing integration. The team is investigating

We've identified the issue to be a configuration issue with the integration. Too many Webhook endpoints were created in End User's Jira accounts. We're working to delete the additional endpoints and restore service. Some linked accounts receiving abnormally large frequencies of webhooks have been temporarily disabled.

Jira account webhooks have been recovering through the afternoon. Several linked accounts are still processing, and the incident should be fully resolved with all accounts enabled by EoD.

Webhook service has been restored for the majority of Jira accounts. For several large accounts still undergoing a backfill we will reach out directly to customers about impacted accounts.

This issue was resolved, all webhooks are enabled.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance - Merge US

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance - Merge US

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

This maintenance was cancelled due to the Jira Webhook issue. We'll reschedule this maintenance for the future

[Complete] Scheduled Maintenance - Merge US

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

While we do not expect the system to be affected for the entire period, there may be brief periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.