Notice #443134
Underway

Scheduled Maintenance - US Region

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We will be performing scheduled maintenance in the US Multi-Tenant this weekend. We expect no service interruption or degradation during the window, and will provide updates as we progress. Thank you

  • Landing Page

    The Merge homepage and documentation.

  • Dashboard

    The integrations management tools for support teams and developers to monitor and fix integrations.

  • Unified API

    The unified Merge API.

  • Merge Link

    The UI component that guides your app's user through setting up an integration.

  • Common Model Data Syncing

    Merge's integration engine which keeps your common model's data up to date

Previous Incidents

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Dashboard
  • Unified API

Our monitoring has indicated that the Merge API + Dashboard may be down. We're taking a look and will post updates as soon as we have more information.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Dashboard
  • Unified API

Our monitoring has indicated that the Merge API + Dashboard may be down. We're taking a look and will post updates as soon as we have more information.

We've identified the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Ticketing API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge Ticketing API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Merge accounting API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge accounting API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Merge HRIS API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge HRIS API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:
  • Unified API

Our monitoring has indicated that the Merge CRM API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge CRM API category is operational.

[Resolved] Potential Downtime

Began: Ended: Duration:

Our monitoring has indicated that the Merge ATS API category may be down. We're taking a look and will post updates as soon as we have more information.

The Merge ATS API category is operational.

[Complete] Scheduled Maintenance

Began: Ended: Duration:
  • Unified API
  • Common Model Data Syncing

Merge will be undergoing scheduled maintenance to improve our systems. No service interruption is expected, and the team will update as we go.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Upgrades are proceeding as planned. No service interruption has been detected in any region so far. We expect maintenance to complete in 30 minutes

The maintenance is now complete. Thanks for your patience.

[Resolved] Outbound Webhook Latency

Began: Ended: Duration:

Monitoring detected elevated latency levels delivering outbound webhooks in the US Production Multi-Tenant.

The issue was delays to webhook endpoints configured to send to ngrok. We've now resolved the incident. Thanks for your patience.

[Resolved] ADP Integration Performance Degraded

Began: Ended: Duration:
  • Merge Link
  • Common Model Data Syncing

We are aware of issues linking new and syncing existing ADP accounts. We are actively investigating.

We've now resolved the incident. Thanks for your patience.

[Resolved] Elevated Latency

Began: Ended: Duration:

Monitoring detected elevated latency levels on the Unified API in the US Production Multi-Tenant.

Inbound webhook deliveries will be delayed, but Unified API latency has resolved.

We've now resolved the incident. Thanks for your patience.

[Resolved] ADP Integration Performance Degraded

Began: Ended: Duration:
  • Merge Link

We are aware of issues linking new ADP accounts and are actively investigating.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance - All Regions

Began: Ended: Duration:

Merge will be undergoing scheduled maintenance in all production tenants. No downtime or service interruptions is expected. We'll update as we go along and appreciate your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Temporary Performance Issues

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

We experienced temporary performance issues during this time.

[Resolved] Temporary Site Wide Outage

Began: Ended: Duration:
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

We have currently identified an issue that is causing our site to go down and are working on resolving it.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance

Began: Ended: Duration:
  • Unified API
  • Common Model Data Syncing

Merge will be undergoing routine maintenance this Saturday. Little to no interruption is expected to service in the course of the upgrade and we'll provide updates as we go along.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

[Prod US] Monitoring indicated elevated 5xx errors from the Unified API from 17:46-17:51 UTC. This was a result of maintenance and was not out of the ordinary.

The maintenance is still underway. No incidents have been detected since this morning. We're extending the window by several hours

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.