All systems are go

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  • Landing Page

    The Merge homepage and documentation.

  • Dashboard

    The integrations management tools for support teams and developers to monitor and fix integrations.

  • Unified API

    The unified Merge API.

  • Merge Link

    The UI component that guides your app's user through setting up an integration.

  • Common Model Data Syncing

    Merge's integration engine which keeps your common model's data up to date

Previous Incidents

[Resolved] Justworks Integration Linking Errors

Began: Ended: Duration:

We've notified Justworks about a bug that may prevent new accounts from linking. Their team is working on a fix, and we will provide further updates as soon as we have them. Please note that existing Linked Accounts are not affected.

Justworks has resolved the issue on their end. Thanks for your patience.

[Complete] Scheduled Maintenance [US Tenant]

Began: Ended: Duration:

Merge will be undergoing routine maintenance in our US tenant this evening. No downtime or service degradation are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance [US Tenant]

Began: Ended: Duration:
  • Dashboard
  • Unified API

Merge will be performing scheduled maintenance in our US multi-tenant. While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

As a result of the ongoing maintenance, latency might be increased on the log search feature in Merge Dashboard

The maintenance is now complete. Thanks for your patience.

[Complete] NetSuite Bank Feeds Maintenance

Began: Ended: Duration:

Merge will be making a minor change to our NetSuite bank feeds bundle during this maintenance window. During this time, fresh installations of our NetSuite bank feeds SuiteBundle may be unstable.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance [US Tenant]

Began: Ended: Duration:
  • Unified API
  • Common Model Data Syncing

Merge will be undergoing scheduled maintenance in our US Tenant this weekend. We expect only brief service interruptions for the CRM API, and CRM periodic data syncing will be suspended for a short period of time during the change. Thank you.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We have disabled periodic data syncs for all CRM linked accounts. We expect to re-enable in 2 hours. Force re-sync and initial linking are still operational.

Maintenance is proceeding without issues, but delayed. CRM periodic syncs continue to be paused.

Elevated error rates have been detected on CRM API endpoints. The team is working to resolve them.

API Error rates have been resolved. We are winding down the upgrade and are starting to re-enable periodic data syncing.

We have extended the window while we verify the change has been successful and no application performance has been impacted.

The maintenance is now complete. Thanks for your patience.

[Resolved] Temporary App Performance Degradation

Began: Ended: Duration:

We are currently experiencing elevated load, which is causing slower performance on some app pages. Our engineering team is actively working to mitigate the issue and restore normal response times as quickly as possible.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance [US Tenant]

Began: Ended: Duration:
  • Unified API

Merge will be undergoing routine maintenance in our US tenant this evening. No downtime or service degradation are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] API Latency Issues

Began: Ended: Duration:
  • Unified API

Our engineering team is investigating issues that may intermittently impact API response times. We appreciate your patience during this time.

We are currently experiencing elevated failure rates of most functionalities on Merge's API due to reported incidents with our upstream provider. We are continuing to monitor the issue.

We've now resolved the incident. Thanks for your patience.

[Complete] Scheduled Maintenance - EU Region

Began: Ended: Duration:

We will be performing scheduled maintenance on our database from 4:00 PM EDT to 4:15 PM EDT. During this time, scheduled syncs may experience brief interruptions. We recommend planning accordingly.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.