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  • Merge Unified

    The single platform to deliver entire categories of integrations

    • Dashboard

      Management for support teams and developers to monitor and fix integrations

    • Unified API
    • Merge Link

      Unified UI component that guides your app's user through setting up an integration

    • Common Model Data Syncing

      Integration engine which keeps your common model's data up to date

  • Merge Agent Handler

    The most comprehensive platform for securely deploying, managing, and connecting third-party tools to AI agents

  • Merge Landing Page

    Merge homepage and documentation

Upcoming Maintenance

[Scheduled] Scheduled Maintenance - All Regions

  • Merge Unified
  • Unified API
  • Merge Link

Merge will be undergoing routine maintenance on Saturday, April 11th from 09:00 to 15:00 PST. No downtime or service interruptions are expected during the change and we'll notify when we've completed.


Previous Incidents

[Complete] Scheduled Maintenance - TCKT, FILE, ACCT [All Regions]

Began: Ended: Duration:
  • Merge Unified
  • Unified API

Merge will be undergoing routine scheduled maintenance starting at 7 PM PST in all environments. The change is isolated to only the TCKT, FILE and ACCT Unified APIs. No downtime or service interruptions are expected, and we'll let you know when the work is complete. Thank you!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Accounting API maintenance has completed successfully with no service interruption. We're proceeding on with Filestorage APIs.

Maintenance on the Filestorage API has completed successfully. We've extended the window and are continuing with upgrading Ticketing.

Maintenance on the Ticketing API has completed successfully.

The maintenance is now complete. No downtime or service interruptions were detected. Thank you for your patience, and have a good night.

[Complete] Scheduled Maintenance - CRM + HRIS [All Regions]

Began: Ended: Duration:
  • Merge Unified
  • Unified API

Merge will be undergoing routine scheduled maintenance starting at 7 PM PST in all environments. The change is isolated to only the HRIS and CRM Unified APIs. No downtime or service interruptions are expected, and we'll let you know when the work is complete. Thank you!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The CRM upgrade has completed successfully in all environments. We're proceeding with HRIS.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance - ATS [All Regions]

Began: Ended: Duration:
  • Merge Unified
  • Unified API

Merge will be undergoing routine scheduled maintenance starting at 7 PM PST in all environments. The change is isolated to only the ATS Unified API. No downtime or service interruptions are expected, and we'll let you know when the work is complete. Thank you!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance has completed successfully. No errors or service interruptions were detected. Thank you for your patience.

[Complete] Scheduled Maintenance - [All regions]

Began: Ended: Duration:
  • Merge Unified
  • Unified API

We will be performing scheduled maintenance on Saturday, March 28 from 12 to 8 PM PST. During this time, the Unified AP may experience intermittent disruptions.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Our scheduled maintenance has completed successfully in all regions. No downtime or service interruptions were observed. Thank you for your patience, and have a good weekend.

[Resolved] Linear syncs temporarily paused

Began: Ended: Duration:
  • Merge Unified
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

Linear recently released an update that has introduced inconsistencies in sync behavior. To prevent further propagating incorrect or incomplete data, we’ve temporarily paused syncs for Linear across our platform.

We’re actively monitoring the situation and will resume syncs as soon as the underlying problem is resolved. We’ll continue to provide updates as we learn more.

Linear has resolved the sync inconsistencies identified earlier, and we have safely resumed syncing data across our platform.

We’re continuing to monitor closely to ensure everything remains stable.

We've now resolved the incident. Thanks for your patience.

[Resolved] [US, EU] Potential Delayed Syncs

Began: Ended: Duration:
  • Merge Unified
  • Dashboard
  • Unified API
  • Merge Link
  • Common Model Data Syncing

Our monitoring has indicated that the Merge common model syncs may be delayed in our US and EU tenants. We're taking a look and will post updates as soon as we have more information.

We've confirmed there is a problem, we're working to resolve it.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Complete] [All Regions] Scheduled Maintenance

Began: Ended: Duration:
  • Merge Unified
  • Unified API

Merge will be undergoing routine scheduled maintenance on the Unified API in all regions this evening. Intermittent and brief service disruptions are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Maintenance in APAC has completed. We are proceeding with the EU environment.

Maintenance in EU has completed. We are proceeding with the US environment.

Maintenance in US has completed. We've completed this evenings maintenance successfully. No errors or service disruptions were observed in any environments.

No further notices from the past 30 days.