Merge is currently experiencing issues with our ADP integration. There is no impact to the Merge Unified API for existing data. The system is having issues processing any new data.

We've now resolved the incident as of Nov 8. Thanks for your patience.

We will be performing scheduled maintenance on our database from 5:00 PM PST to 5:30 PM PST. No downtime or service degradation are expected.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

We are having intermittent issues with our outbound webhooks firing. We have merged a fix and it should be resolved very shortly.

We've now resolved the incident. Thanks for your patience.

We are investigating an AWS operational issue in the us-east-1 region that is impacting periodic data syncs in the Merge US multi-tenant environment. We will provide an update as soon as we have more information.

As AWS has recovered we are starting the process of re-scheduling and backfilling all linked account data. When data has been caught up, we will send an update.

All data has been backfilled and syncing is up to date. Thank you for your patience.

We are monitoring an AWS operational issue for us-east-1 region that is affecting the Merge US multi-tenant environment. There is currently very little information other than an acknowledgment of the issue. We will update as we learn more.

From AWS:

[02:01 AM PDT] We have identified a potential root cause for error rates for the DynamoDB APIs in the US-EAST-1 Region. Based on our investigation, the issue appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We are working on multiple parallel paths to accelerate recovery.

From AWS:

[Oct 20 2:27 AM PDT] We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.

From AWS:

[Oct 20 3:03 AM PDT] We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.

The issue has been resolved and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience issues, please contact our support team.

We are investigating issues with deletion detection and have paused any deletion detection runs in the meantime. Our engineering team is actively investigating. We will provide updates and restore deletion detection as we have more information.

We are in the process of restoring M2M relationships on affected accounts now. We are still investigating deletion detection issues, and it will remain paused for now.

The team has shipped a fix for deletion detection and are rolling out the change to all linked accounts.

All accounts have been backfilled and deletion detection has been restored.

Merge will be performing scheduled maintenance in our US multi-tenant. While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.