Merge System Status

Previous Incidents

[Complete] Scheduled Maintenance

Began: 14 Jul 17:00 PDT Ended: 14 Jul 23:00 PDT Duration: 6 hours

Unified API

Mon, 14 Jul 2025

16:06:51 PDT: Merge will be undergoing scheduled maintenance on our Unified API today in all production tenants. No service interruptions are expected, and we'll update as we make progress.
17:00:00 PDT: The scheduled maintenance is now underway. We'll keep you updated on our progress.
19:58:44 PDT: The upgrade is proceeding as planned. We have detected no issues or service degradation at this time. The window is being extended several hours as the work has taken longer than expected.
23:00:00 PDT: The maintenance is now complete. Thanks for your patience.

Scheduled for Mon, 14 Jul 2025 17:00 PDT
Expected to take 6 hours

[Complete] Scheduled Maintenance - EU Region

Began: 12 Jul 09:00 PDT Ended: 12 Jul 09:32 PDT Duration: 32 minutes

Common Model Data Syncing

Fri, 11 Jul 2025

08:17:17 PDT: Merge will be performing scheduled maintenance in our EU multi-tenant. No service interruptions are expected.

Sat, 12 Jul 2025

09:00:01 PDT: The scheduled maintenance is now underway. We'll keep you updated on our progress.
09:32:02 PDT: The maintenance is now complete. Thanks for your patience.

Scheduled for Sat, 12 Jul 2025 09:00 PDT
Expected to take 2 hours

[Complete] Scheduled Maintenance

Began: 8 Jul 18:30 PDT Ended: 8 Jul 22:30 PDT Duration: 3 hours and 59 minutes

Unified API

Tue, 8 Jul 2025

17:13:59 PDT: Merge will be undergoing routine maintenance on our Production US tenant this evening. No service interruptions are expected.
18:30:03 PDT: The scheduled maintenance is now underway. We'll keep you updated on our progress.
22:30:00 PDT: The maintenance is now complete. Thanks for your patience.

Scheduled for Tue, 8 Jul 2025 18:30 PDT
Expected to take 4 hours

[Complete] Scheduled Maintenance

Began: 7 Jul 17:00 PDT Ended: 7 Jul 22:00 PDT Duration: 5 hours

Unified API

Mon, 7 Jul 2025

12:57:11 PDT: Merge will be undergoing scheduled maintenance in all regions. No service interruption is expected.
17:00:00 PDT: The scheduled maintenance is now underway. We'll keep you updated on our progress.
20:02:04 PDT: The maintenance is proceeding slower than expected, but with no detected errors or service degradation. We have expanded the window several hours
22:00:00 PDT: The maintenance is now complete. Thanks for your patience.

Scheduled for Mon, 7 Jul 2025 17:00 PDT
Expected to take 5 hours

[Complete] Scheduled Maintenance - US Region

Began: 5 Jul 09:00 PDT Ended: 5 Jul 13:00 PDT Duration: 3 hours and 59 minutes

Dashboard
Unified API
Merge Link
Common Model Data Syncing

Tue, 1 Jul 2025

14:21:08 PDT: Merge will be performing scheduled maintenance in our US multi-tenant. While we do not expect the system to be affected for the entire period, there may be periods of instability during this window.

Sat, 5 Jul 2025

09:00:06 PDT: The scheduled maintenance is now underway. We'll keep you updated on our progress.
13:00:03 PDT: The maintenance is now complete. Thanks for your patience.

Scheduled for Sat, 5 Jul 2025 09:00 PDT
Expected to take 4 hours

[Resolved] EU Only - Delayed Webhook Processing

Began: 2 Jul 08:29 PDT Ended: 2 Jul 09:49 PDT Duration: 1 hour and 20 minutes

Common Model Data Syncing

Wed, 2 Jul 2025

08:29:49 PDT

Our engineering team identified and immediately acted on an issue affecting webhook processing times in our EU regions. We’ve determined the root cause and are actively rolling out a fix.

We appreciate your patience during this time. All delayed webhooks are expected to be processed shortly.

08:55:20 PDT

We are still working to resolve the issue. Thank you for your patience.

09:05:57 PDT

We've fixed the core issue, and webhooks are starting to process!

09:49:54 PDT

We've now resolved the incident. Thanks for your patience.

Past notices

No further notices from the past 30 days.